Menu
Refund and cancellation policy
Join our community of learners and start your journey towards success.
Refund Policy – Prerecorded Courses
This refund policy applies to the following courses:
- Prerecorded CBCT Licensing Course
- Prerecorded OPG & Lateral Ceph Licensing Course
- Prerecorded 2D Radiography Interpretation Course
1. Refund Request Before Accessing Any Course Materials
If a participant wishes to withdraw from a course before accessing any course materials, an 85% refund of the course fee may be provided.
The remaining 15% will be retained to cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Website and course management expenses
To qualify for an 85% refund, the participant must not have accessed any of the following:
- Lecture handouts
- Course videos
- Reading materials
- Examination links
- Any other course resources
2. Refund Request Following Minimal Course Access
Please note: Upon registration, participants are automatically provided with access to course materials, including lecture handouts and related resources. As these materials constitute intellectual property and may be downloaded, saved, printed, copied or shared once access is granted, this process is not within our control. For the purpose of this refund policy, access to course materials is therefore deemed to have commenced at the time of registration.
If a participant has:
- Accessed lecture handouts and/or course materials; and/or
- Viewed up to one course video only; and
- Not attempted the examination
An 80% refund of the course fee may be provided.
The remaining 20% will be retained to cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Course setup and management costs
- Access to intellectual property, including lecture handouts and course materials that may have been downloaded, saved, printed, copied or otherwise retained by the participant
Upon approval of the refund, course access will be cancelled immediately.
3. Substantial Course Access
No refund will be provided if a participant has substantially accessed the course.
Substantial course access includes any of the following:
- Viewing two or more course videos
- Attempting the examination
- Any attempt to access or use the course content in a manner inconsistent with the intent of this refund policy
4. Expired Course Access Period
No refunds will be provided once the course access period has expired.
Participants who do not complete the course within the allocated access period may, at the discretion of the Course Director:
- Be offered an extension of access
- Be offered a discounted reenrolment option
5. Cancellation of Course Access
Where a refund is approved:
- Course access will be cancelled immediately.
- Any associated login credentials will be disabled.
- Participants must permanently delete all course-related materials, including lecture handouts, videos, emails, links and downloaded content.
- Participants must not access, distribute, copy, share or use any course materials following cancellation.
6. Transfer of Registration
We do not transfer course registrations from one participant to another under any circumstances.
7. How to Request a Refund
All refund requests must be submitted in writing via email to:
dramar.radiologycourses@gmail.com
Please include:
- Full name
- Course name
- Date of registration
- Reason for requesting the refund
8. Processing of Approved Refunds
Approved refunds are generally processed within 5–10 business days of receiving the participant’s bank account details.
Refund Policy – CBCT Interpretation Course (via Zoom)
This refund policy applies to:
- CBCT Interpretation – What a Dental Practitioner Should Know (via Zoom)
1. Refund Request Before Accessing Any Course Materials
If a participant wishes to withdraw from the course before accessing any course
materials, an 85% refund of the course fee may be provided.
The remaining 15% will be retained to cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Course management expenses
To qualify for an 85% refund, the participant must not have accessed any of the following:
- Lecture handouts
- Journal articles
- Reading materials
- Zoom links
- Any other course resources
2. Refund Request Following Minimal Course Access
Please note that participants are typically provided with:
- Lecture handouts
- Journal articles and reading materials
- Other supporting resources
- Zoom meeting details (usually 4–5 days prior to the course)
As these materials constitute intellectual property and may be downloaded, saved,
printed, copied or shared once access is granted, this process is not within our
control. For the purpose of this refund policy, access to course materials is
therefore deemed to have commenced at the time of registration.
If a participant has:
- Accessed lecture handouts and/or course materials; and/or
- Not attended any part of the course
An 80% refund of the course fee may be provided.
The remaining 20% will be retained to cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Course setup and management costs
- Access to intellectual property, including lecture handouts and course
materials that may have been downloaded, saved, printed, copied or
otherwise retained by the participant
Upon approval of the refund, access to the Zoom course and all associated
materials will be cancelled.
3. Substantial Course Attendance
No refund will be provided if a participant has substantially attended the course.
Substantial attendance includes any of the following:
- Attendance includes signing in via Zoom and attending more than 5 minutes
of the Zoom course - Any attempt to access or use the course content in a manner inconsistent
with the intent of this refund policy
4. Cancellation of Registration by the Participant
If a participant cancels their registration after receiving course materials but
before attending the course, the refund provisions outlined above will apply.
5. Course Cancellation or Postponement by the Organiser
Temporary Cancellation / Postponement
In the event that the CBCT Interpretation Course is cancelled or postponed by
the organiser, participants will automatically be transferred at no additional
cost to the next available CBCT Interpretation Course conducted within 12 months
of the original course date.
If a participant does not wish to attend a future course and instead prefers a
refund, the following refund provisions will apply:
85% Refund
- If the participant has not accessed any course materials, including lecture
handouts, journal articles, Zoom links, reading materials, or any other
course resources.
80% Refund
- If the participant has been provided with and/or accessed course materials,
including lecture handouts, journal articles, Zoom links, reading materials,
or any other course resources.
The retained amount will cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Course preparation expenses
- Access to intellectual property, including course materials that may have
been downloaded, saved, printed, copied or otherwise retained by the participant
Permanent Cancellation
If the course is permanently cancelled and no replacement course is offered,
participants will receive a full refund (100%) of the course fee.
6. Transfer of Registration
We do not transfer course registrations from one participant to another under
any circumstances.
7. How to Request a Refund
All refund requests must be submitted in writing via email to:
dramar.radiologycourses@gmail.com
Please include:
- Full name
- Course name
- Date of registration
- Reason for requesting the refund
8. Processing of Approved Refunds
Approved refunds are generally processed within 5–10 business days of receiving
the participant’s bank account details.
Refund Policy – In-Person CBCT Interpretation Course
This refund policy applies to:
- In-Person CBCT Interpretation – What a Dental Practitioner Should Know
1. Refund Request Before Accessing Any Course Materials
If a participant wishes to withdraw from the course before accessing any course materials, a 75% refund of the course fee may be provided.
The remaining 25% will be retained to cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Venue and hospitality commitments
- Course preparation expenses
To qualify for a 75% refund, the participant must not have accessed any of the following:
- Lecture handouts
- Journal articles
- Reading materials
- Any other course resources
2. Refund Request Following Access to Course Materials
Please note that participants are typically provided with:
- Lecture handouts
- Journal articles and reading materials
- Other supporting resources
As these materials constitute intellectual property and may be downloaded, saved, printed, copied or shared once access is granted, this process is not within our control. For the purpose of this refund policy, access to course materials is therefore deemed to have commenced at the time of registration.
If a participant has accessed course materials and/or lecture handouts, a 70% refund of the course fee may be provided.
The remaining 30% will be retained to cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Venue and hospitality commitments
- Course preparation costs
- Access to intellectual property and course materials that may have been downloaded, saved, printed, copied or otherwise retained by the participant
3. Course Attendance
No refund will be provided once a participant has attended the course, whether partially or in full.
Attendance includes signing in at the venue and participating in any part of the course.
4. Cancellation of Registration by the Participant
If a participant cancels their registration after receiving course materials but prior to attending the course, the refund provisions outlined above will apply.
5. Course Cancellation or Postponement by the Organiser
Temporary Cancellation / Postponement
In the event that the Face-to-Face CBCT Interpretation Course is cancelled or postponed by the organiser, participants will automatically be transferred at no additional cost to the next available Face-to-Face CBCT Interpretation Course conducted within 12 months of the original course date.
As an alternative, participants may elect to attend the CBCT Interpretation Course via Zoom instead. The learning outcomes, course content, course duration, CPD hours, and level of interaction are substantially the same for both the Face-to-Face and Zoom courses.
As the In-Person course fee is generally higher than the Zoom course fee, the organiser may refund the difference in course fees to the participant should they choose this option.
If a participant does not wish to attend a future In-Person course or the Zoom course and instead prefers a refund, the following refund provisions will apply:
75% Refund
- If the participant has not accessed any course materials, including lecture handouts, journal articles, reading materials, or any other course resources.
70% Refund
- If the participant has been provided with and/or accessed course materials, including lecture handouts, journal articles, reading materials, or any other course resources.
The retained amount will cover:
- Stripe/payment processing fees
- Administrative and registration costs
- Venue and hospitality commitments already incurred
- Course preparation expenses
- Access to intellectual property, including course materials that may have been downloaded, saved, printed, copied or otherwise retained by the participant
Permanent Cancellation
If the course is permanently cancelled and no replacement Face-to-Face or Zoom course is offered, participants will receive a full refund (100%) of the course fee.
6. Transfer of Registration
Participants may transfer their registration to another eligible participant at any time prior to the course.
A fee equal to 10% of the original course registration fee will be payable to the organiser by the original participant. This fee covers:
- Access to lecture handouts
- Journal articles and course materials
- Administrative and registration costs
- Processing of the transfer request
The replacement participant will receive full access to all course materials and course attendance rights.
An invoice for the 10% transfer fee will be provided upon request.
7. How to Request a Refund or Transfer
All refund or transfer requests must be submitted in writing via email to:
dramar.radiologycourses@gmail.com
Please include:
- Full name
- Course name
- Date of registration
- Reason for requesting the refund or transfer
8. Processing of Approved Refunds
Approved refunds are generally processed within 5–10 business days of receiving the participant’s bank account details.
